Everything You Need to Know About Your Account

We built this FAQ around the questions we actually hear — from new accounts asking how to fund a wallet to experienced players trying to sort out a withdrawal hold. Every answer here reflects how the platform operates today, not a generic template. We've organized things by topic: account setup, payments, eligibility by state, and game access. If you fund with PayPal

or Venmo, you'll find the specific steps for each. Play+ prepaid card questions have their own section because the flow is different from a linked bank transfer. Anything not covered here routes straight to live chat, where our support team handles account-specific issues directly. Players in Denver have flagged some state-access questions that come up often, so we've addressed those in the

eligibility section below. Think of this page as the short path to the answer — concrete, current, and written around real account behavior.